Below is a list of the most frequest questions and concerns we receive, and we have included the specific covenant, Carpentersville ordinance or phone numbers which covers these concerns. You can click on the references provided to read the original documents:
What is the phone number for the garbage company?
Republic Services' - phone is: 847-429-7370
Who do I call to set up a water account?
Carpentersville's Finance Department - phone is: 847-426-3476
Who do I call if I have a question regarding my water bill?
Carpentersville's Utility Billing Office - phone is: 847-551-3476
Who should I contact if I have question about water pressure or water leak?
During normal business hours call Water Division - phone is: 847-551-3492 After hours emergency call Quad Com - phone is: 847-428-8784
How can I report illegal Solicitor and/or confirm that a solicitor is registered with the Village?
Quad Com - phone is: 847-428-8784 or dail 911
Who do I call if I find a lost pet?
Quad Com - phone is: 847-428-8784 Did you know that Carpentersville's has a Pet Management site. You provide your pet details, they will add it to their database. This way if your pet would get lost and someone calls it into the police department they will know exactly where to bring your adorable pet home to.
Do you know if I can park on the street overnight?
Yes, call Quad Com - phone is: 847-428-8784, you need to register your vehicle with them. You will need make, model, color and license plate number.
Why are Commercial Vehicles & Trailers parked in open view?
Declaration of Covenant - 4th Amendment and Addition, Pg. 7, item 4d
Carpentersville Municipal Code 16.40.040
Why are Contractor Signs in lawns?
Declaration of Covenant – Original Document - Article 5-4, pg 10
Lawn bags & garbage stored in front of home or put out early at the curb
Declaration of Covenant – Original Document - Article 5-8, pg 11
Architectural Rule 5
Carpentersville Municipal Code 8.08.100
Unfinished landscaping work, such as bricks around trees, etc.
Declaration of Covenant – Original Document - Article 5-8, pg 11
Carpentersville Municipal Code 6.08.100
Broken or unsightly mailboxes
Declaration of Covenant – Original Document - Article 5-8, pg 11
Declaration of Covenant - 4th Amendment and Addition, Pg. 7 4c
Unkempt lawns, high weeds
Declaration of Covenant – Original Document - Article 5-8, pg 11
Declaration of Covenant - 4th Amendment and Addition, Pg. 8 4e
Carpentersville Municipal Code 8.20.070
Holiday decorations not removed in a timely fashion
No covenant or Architectural Rule covers this issue
Carpentersville Municipal Code 16.40.040 D3
Doggy doo doo is not being picked up and dogs are not on leashes
Declaration of Covenant – Original Document - Article 2, pg 5
Declaration of Covenant – Original Document - Article 5-8, pg 11
Carpentersville Municipal Code 6.04.030
Why do we have all of these rules?
The original Declarations of Covenants and Restrictions, along with Amendments 1 through 6 were established by the developer for two primary reasons: First, to establish the Homeowners Association to care for the common elements of the community and to ensure the architectural consistency of the community. Second, most municipalities, including Carpentersville, mandate the creation of a HOA for all “large scale” residential developments - specifically to manage and maintain the common elements.
Why aren’t the rules being enforced?
The rules are being enforced, but any formal action taken by the HOA to enforce the Covenants is done in confidence and is an issue between the HOA and that specific homeowner.
Formal, written complaints will be kept in the strictest confidence. However, in the event a complaint, written or otherwise, was to proceed to legal action – any witness (including the original complainant) could be called as a witness, independent of the HOA Board or Property Manager.
Garbage Service Reminders
- The yard waste collection program through Groot resumed last week. All yard waste must be placed in biodegradable paper bags, which must not exceed 33 gallons in size and 50 pounds in weight. Residents may request a separate yard waste cart for a seasonal fee and a one-time drop-off charge by calling Groot at (847) 429-7370.
Acceptable yard waste:
- Grass clippings and leaves
- Branches and brush
- Planting materials: garden plants, flowers, weeds, vines, bark pieces, pine cones, etc.
Unacceptable materials (treated as garbage):
- Garden vegetables and fruit (may be compostable)
- Tree trunks, stumps, and large limbs
- Fence posts, railroad ties, firewood, and other wood objects
- Sod, earth, and rocks
Bulk Items
- Each Residence cna place up to one bulk item, suc as a sofa, chair or table, for collection on regularly scheduled collection days at no extra charge. However, if you have more than one, then a refuse sticker is needed and can be purchased at the village hall or currency exhange. This holds true for white goods/applicances as well.
Lawn Care
- Per the state of Illinois. An Association shall not prohibit any resident or owner from planting or growing Illinois native species on the resident's or owner's lawn so long as the area is maintained predominantly free of weeds, invasive species, and trash, and vegetation does not extend over or onto neighboring properties, public or common areas. If you feel that your neighbors yard is not being kept and is endangering you contact the Village of Carpentersville.
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